Six Sigma methodology in quality management
|Author:||Mgr. Jan Vacek|
|Year:||2005 - summer|
|Leaders:|| prof. Ing. Michal Mejstřík CSc.
|Work type:|| Financial Markets
|Awards and prizes:|
|Abstract:||The organization’s ability to adapt its processes to the dynamics of the ever-changing customer requirements is the key determinant of its long-term existence. Therefore, the selection of the optimal quality approach is the company’s key strategic decision. In my thesis, I will intend to carry out an objective comparison of the selected quality approaches. My objective is to identify an approach positively impacting company’s performance and thus ensuring long-term satisfaction of its customers’ expectations.
In the introductory chapter to my work I overview the evolution of the quality theories and I describe the characteristics of currently employed quality approaches. In the second chapter, the theory of goals is for its proven positive correlation with the organization’s performance, identified to be the objective method for the quality approaches’ evaluation. In the third chapter of my thesis, based on the theory of goals I carry out comparative analyses of the individual quality approaches. Six Sigma is found to be the only approach complying with all the assumptions of the goal theory. In the fourth chapter the previous conclusions are verified by a theoretic and empiric analysis of the DMAIC project management methodology of the Six Sigma approach to quality.
In conclusion I identified Six Sigma to be the optimal approach to quality ensuring invincible positive impacts on organizations’ performance and long-term satisfaction of customers’ requirements.